Facing Issues? We’re Here to Help
Important Note: Always start at L1. Escalating directly to L2 or L3 without prior L1 engagement will delay resolution.
Contact Directory
| Level |
Role |
Contact Name |
Email |
| L1 |
Initial Support |
Helpdesk |
Learn2grow@vvdntech.in |
| L2 |
Advanced Support |
Vivek Malik |
vivek.malik@vvdntech.in |
| L3 |
Management Oversight |
Shiv Kumar |
shiv.kumar@vvdntech.in |
Escalation Guidelines
Level 1 (L1) – Initial Support
For: Common issues, technical glitches, access problems, and general inquiries.
Action: Email L1 with your full name, employee ID, course name/module, issue description, and screenshots.
Level 2 (L2) – Advanced Support
For: Complex technical problems, persistent errors, or issues L1 could not resolve.
Action: Email L2 and reference your original L1 ticket.
Level 3 (L3) – Management Oversight
For: Critical system outages, severe platform impacts, or issues unresolved after L2 intervention.
Action: Email L3 and reference all prior communication.
